TERMS AND CONDITIONS

TERMS AND CONDITIONS

To ensure you get the most out of your stay and enjoy the experience and everything our property has to offer we ask that you please read these terms and conditions carefully.  When you make a booking, you accept on behalf of your party the terms of these booking conditions.  It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of booking. Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it's surrounds.

CAMPFIRES

Fire bans are set in our region from 1 October through to 31 March each year. Fires are strictly only permitted in the fire pits provided from April 1  through to 30 September. 

CANCELLATION POLICY

Our accommodation cancellation policy is as follows:

Camping and Bag n' Swag 

Free cancellation permitted. Out of courtesy we ask that you advise us at least 24 hours prior to check-in day as we only have limited sites available.

Cabins/Caravan 

Free cancellation permitted outside 1 week prior to check-in day. If cancellation occurs within one week of your stay your 50% deposit will be forfeited. 

CHILDREN

Please note our Child prices are applicable for children 15 years and under. Children under 3 stay free. All teenagers over 15 years are considered to be Adults.

 

Supervision of children around our property is required and is the full responsibility of parents/guardians. As we have un-fenced dams, a pool and sometimes open fires on our property children should not be left unsupervised at anytime.  Billy'o Bush Retreat accepts NO responsibility for the safety of your children. Please note that any damage caused to our property by children is the financial responsibility of their parent/guardian. 

CHECK-IN/CHECK-OUT

Standard check in time is 2pm on the day of arrival and the property is to be vacated by 11am on the day of departure. An additional fee will be charged if you do not check out by 11am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night. 

CLEANING

Campsites, Cabins and Caravans must be left in the condition they were in upon guest arrival.  Excess cleaning fees up to $200 may apply. (eg. rubbish not being removed, dishes not washed and put away, barbeques not cleaned.) We ask that rubbish and recycling from your accommodation site be brought up to the rubbish/recycling station in the common area.  Please dispose of items in the appropriately labeled tubs, we strongly encourage recycling at our property.

 

DAMAGES

Please report any existing damages to our cabins/caravan/common areas upon your arrival and immediately report any damage which occurs during your stay. Damage to our property is the financial responsibility of the guest.

DAY USE

Billy'o Bush Retreat can be hired for day use for campers and events. Please contact us via email at billyobushretreat@gmail.com in the event you require day use of our property.

FUNCTIONS + LARGE GROUP GATHERINGS

We do accept functions, parties and large group gatherings, however these are all strictly prohibited without written consent from Management prior to your arrival.

GENERATORS

Generators are not permitted on our property.

GUEST SAFETY

Please note there are un-fenced dams, a pool and sometimes open fires on our property. No matter how strong a swimmer you are, strictly no swimming in dams. 

 

As previously mentioned, children are to be supervised in all areas of our property and their parent or guardian is solely responsible for their safety. Children are to be supervised at all times when using the swimming pool.

Please be aware particularly in the summer months that due to our location and dry hot climate it is possible to sight snakes on our property. Please be aware and take care. We also recommend bringing repellent for mosquitoes, however repellent is available on site if you have forgotten to bring your own.

 

INDEMNITY

Billy’o Bush Retreat does not accept any responsibility for guests and their visitors’ actions, conduct or safety whilst staying in accommodation or attending/hosting a function on the property. Neither do we take responsibility for any damage or loss of any client or guest property left at the venue prior to, during or after an accommodation stay or attendance at a function.  Billy'o Bush Retreat does not condone: unsafe, irresponsible or illegal actions/behaviour during any event, stay or visit to Billy'o Bush Retreat. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. 

NOISE

Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without a refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.

PAYMENT POLICY

We are happy to accept payment for Campsites, our Caravan and Bag n' Swag bookings on your arrival, however we prefer payment at the time of booking. Bookings made on our website will be followed by an invoice for the accommodation cost.

 

For all Cabin bookings a minimum deposit of 50% is required at the time of booking, and the balance is required to be paid on your arrival. Please note we accept both CASH and EFTPOS payments via VISA and Mastercard at Billy'o. 

PETS

Sorry pets are not permitted. 

RESPONSIBLE SERVICE OF ALCOHOL

Our venue is fully licenced and a range of local and imported beers, selected wines and a wide variety of spirits and soft drinks are available for purchase over the bar during your stay.  Please note however, that as a licenced venue we are governed by the principles of the Responsible Service of Alcohol (RSA) policy and therefore have the right to refuse service or ask guests to leave the property should it be necessary.

SMOKING

Due to the mostly hot and dry climate and for the comfort of all guests, smoking is only permitted in the designated smoking area. 

WATER

Water is a premium out here and only supplied by the rain, so we ask you consider this when showering please. For this reason also we ask that you don't use our property to fill up.

CONTACT US

Billy'o Bush Retreat

43L Barbigal Road

Wongarbon NSW 281

0418 431 334

 billyobushretreat@gmail.com

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